Introduction & Scope of Privacy
LottoWiner Entertainment Group ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. The scope of this policy covers all interactions with the virtual gaming environment, support channels, and guest progress systems.
Information Collection Methods
We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows: Identity Data (first name, last name), Contact Data (email address), Technical Data (internet protocol (IP) address, your login data, browser type and version, time zone setting and location), and Usage Data (information about how you use our website and games, including spin history and virtual wallet balances).
Usage of Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., providing saved guest progress). Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Where we need to comply with a legal or regulatory obligation.
Cookie Policies & Tracking
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. We use local storage primarily to maintain your virtual Frost Crystals balance and progression without requiring a persistent account.
| Cookie/Storage Key | Purpose | Duration |
|---|---|---|
| lw_wallet_frc | Maintains virtual currency balance. | Persistent |
| lw_session_id | Manages active gameplay state. | Session |
| lw_auth_status | Tracks if user is guest or registered. | 1 Year |
Data Sharing & Third Parties
We do not sell your personal data to third parties. We may share your personal data with internal third parties (e.g., IT and system administration services) or external third parties (e.g., professional advisers, regulators) when necessary to operate the platform or comply with legal obligations.
User Rights (Access & Deletion)
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to: Request access to your personal data. Request correction of your personal data. Request erasure of your personal data. Object to processing of your personal data. Request restriction of processing your personal data. Request transfer of your personal data. Right to withdraw consent. Contact support via the Contact page to initiate any of these requests.
Data Security Protocols
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
Policy Updates & Contact
We may update this policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If you have any questions about this privacy policy, please contact us at support@lottowiner.com.